FAQ's

What currency are the prices I see on the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items out as fast as we can. Please, allow 4-7 days production time for your order to ship out. Average shipping times are 15-25 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please, email us at shipoholixshop@gmail.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, only if the product(s) is defective or damaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense. Once we have received the product(s), in their original condition, we will refund the full amount of your original purchase price. Please, include all names and order number(s) on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive, before returning it for a full refund.

Can I cancel my order?
You must cancel your order before it ships. If the item is already sent, please, use our easy return system to get a full refund.

I have entered an incorrect address. What do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address was input wrong, kindly notify us via email at shipoholixshop@gmail.com. If the given address is wrong, we can change the address to the correct one within 24 hours of you placing your order. No refund will be given after the 24 hours of incorrect address submission.

How long does shipping take?
Shipping times vary, as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered. Can you, please, help?

Absolutely! We are here to help you make your home beautiful and your life easier! Please, send us an email to shipoholixshop@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, so if you wish to get a prompt response, please, attach your order number and address the problem or question clearly. Thank you!